Optimal reachability for care teams
In healthcare, it is often important that a rotating group of employees can be reached through a commonly known contact point. Think of triage staff in mental health services, crisis teams, and specialists in hospitals.
With the on-call service, you ensure that phone calls, SMS, or emails are routed to the on-duty staff member. This can be done in two ways:
- Through a scheduling application where employees can be assigned shifts;
- With an app that allows employees to toggle themselves in and out of duty.
Both options always operate with central control to ensure that the service is always staffed. Reachability often refers to phone contact, but other communication methods can also be effectively utilized.
